Brief History
Baskets by Bonnie was created, by Bonnie Segel, as
an escape
from Corporate America. Our goal was simple: to spread joy through
creative
gifting in a warm, caring, happy environment.
We opened our first retail location in the Short
North Arts
District of Columbus in May of 1994. In 1996 we moved a block, to the
prime corner of High Street & Buttles Avenue. We were known for our
unusual window displays, highlighted by our life-like mannequins and
lady in the bathtub. There we held court for almost ten years.
As the business outgrew our retail store,
we realized we had two companies: A Retail Gift Shop and a Corporate
& Internet-based Service. In March of 2006, we changed our business
model and
moved our location. In order to provide the best possible service to our
core
client base, we are now located in a business park with a front office
and
warehouse. We ship with UPS, Fed-Ex and can courier locally. Baskets by
Bonnie
also has a small retail area where customers can stop in and pick up
their
purchase.
Our Philosophy
At
Baskets by Bonnie, we make customer service our golden rule. We feel
it’s
important to do the right thing, to treat people the way we want to be
treated. This rule carries over when we are creating the
perfect gift. Our inventory is
carefully selected and tested. If we’re
not willing to consume our products, why should you? We are so obsessed
with getting the best result that we are
willing to sacrifice our diets. That’s
true commitment!
Bonnie was told by her mother as a young girl that
if people see you having
fun, they will most surely want to join in. This was her advice on how
to make
friends. As a business, we see this as a way to gain customers.
Under-promising
and over-delivering (a.k.a. exceeding expectations) is our way to keep
our
clients loyal.
What sets us apart is our secret ingredient that
goes into
every basket (Shh… if you pinky promise not to tell, our secret
ingredient =
Love).
In all seriousness, we love what we do and
we love having
you as a customer. What we especially love about you is that you are a
good
audience and have taken the time to get to know us, because "Our best
advertisement is You, a Satisfied Customer!"
Our Mission
is to be:
On message,
on budget, on time, exceeding expectations.