Bonnie - here's the response Jane received upon receipt of your baby gift.
"......there are even gifts for our other two kids......What an awesome idea. I have to admit I may have to copy you and use this with others. This is truly the most thoughtful baby gift we have seen!!!
Thank you Thank you Thank you"

Shared by Karen W. (Columbus, Ohio)
----------------------------------------------------------------------------------------

It looks amazing!  I am so very impressed.  I know she will enjoy it as the rest of the family!  If I ever have another to send in Columbus you know I will call you. ... I am so very pleased with your work and know that if we get word of future patients you will be our first phone call.

 Best regards and thank you again!

Mandy B. (Fort Worth, Texas)

----------------------------------------------------------------------------------------- -----------------------------------------------------------------------------------------

You did a great job on the basket.  It's exactly what I wanted and the price was excellent !
 We will definitely keep you in mind for future orders.

Susan C. (Columbus, Ohio) 
-----------------------------------------------------------------------------------------

Bonnie,
He loved it!
Thank you so much for taking the time to talk with me this morning and create the perfect gift.
I am so appreciative!
Beth ( Cincinnati, Ohio)
-----------------------------------------------------------------------------------------

...Thank you for all you do! It seems to be a very well oiled machine!

LeeEllen (Mansfield, OH)

-----------------------------------------------------------------------------------------

Yay!! You Rock!!! THANK YOU!!

Christine, Long time customer (Columbus, OH)

-----------------------------------------------------------------------------------------

THANK YOU SO MUCH! They loved these.
Appreciate You!
I'll be in touch soon!

Sarah (Columbus, OH)
------------------------------------------------------------------------------------------

Thanks so much Bonnie. They loved the basket. You do such a great job and I appreciate all you do.

Carol (Ontario, Canada)

-----------------------------------------------------------------------------------------

Thank You! You have really gone above and beyond the call for us and I really appreciate it!

LeeEllen (Mansfield, OH)

-------------------------------------------------------------------------------------------

Let's open a Baskets by Bonnie in Quebec City...hehehe

Jo (Quebec City, Canada)

-------------------------------------------------------------------------------------------

Hi Bonnie,

I just wanted to thank you yet again for another wonderful gift basket delivered to a very satisfied customer!

My Dad adores the thank-you basket you sent. Thanks for getting it to him so quickly.

Marie ( Berwyn, IL )

              
-------------------------------------------------------------------------------------------

Bonnie

David was THRILLED with the box of goodies. I really appreciate your willingness to customize based on his likes/dislikes.

We don't travel to Ohio often, but I will certainly keep you in mind should we have further needs in the area.

All the best to you.

KJH ( Anchorage, AK)

             
-------------------------------------------------------------------------------------------

Thank you Bonnie.

It is so great. Looks awesome! Your willingness to help me from all the way down here was unlike any other company I have dealt with and I appreciate it very much :) thanks again for sending a picture and touching base with me!

Jamie M. (Sarasota, FL)

  
-------------------------------------------------------------------------------------------

Hi Bonnie

I just got an email from Marie and she was thrilled with the basket.

Thanks so much! It is such a pleasure doing business with you,

Carol (Ontario, Canada)

-------------------------------------------------------------------------------------------

Dear Bonnie,

Thank you so much for creating such a lovely basket for my mother-in-law. I truly appreciate your attention to detail, and the time that you spent on the phone with me. You helped me decide on perfect products, and certainly Mrs. B. will love this basket! Also, I have never had anyone send me photos of flowers, or any others products that I ordered for delivery; what an unexpected plus. You do great work!

Thanks again,

Dorothy B. (Washington, DC)

-------------------------------------------------------------------------------------------

Bonnie,

Gwenn was so excited she was practically crying! Thank you for all your help and attention today. It was a pleasure to "meet" you. Oh, and I ordered the Irish DVD you told me about. I should have it tomorrow.

Sandy D. (Sagamore Hills, OH)

-------------------------------------------------------------------------------------------

Bonnie,

Let me just say how impressed I was with your prompt and personal service! The gift basket recipient was thrilled with the gift, and everything arrived so quickly! It's very refreshing to deal with efficient and professional people! Thanks again, and I'll be sure to recommend you!

Marie (Berwyn, IL)

-------------------------------------------------------------------------------------------

Thanks Bonnie.....The basket was PERFECT! She loved it. One of the other girls in the office saw the wine and said "OH MY GOSH, I love Moscato" Katie is very excited. You did an EXCELLENT JOB!

Thank you again.

Cindy (Columbus, OH)

 ------------------------------------------------------------------------------------------

Hi Bonnie, I heard the basket was beautiful! Thank you so much for putting it together so quickly, I really appreciate it. I will hold onto your contact information and look forward to working with you again.

Thank you again,

Gina (Tulsa, OK)

 -------------------------------------------------------------------------------------------

Bonnie and Kristina,

How AWESOME is that!  The basket looks fantastic...Thank you so much!! My dad texted me this morning; he was thrilled.  I cannot thank you enough for being able to get this together and deliver it timely; your service is top notch! Being so far away (Georgia), it was great to talk to a friendly and helpful associate (Kristina), and know that I would be completely taken care of; I could not have asked for a better customer service experience. Thank you again for all your help. If you have a mailing or email list, please be sure to add my name. I look forward to calling on you again!!

Sincerely,

Erica J (McDonough, GA)

---------------------------------------------------------------------------------------------

Yelp review from Tina W., Castro Valley California

If I ever make it to Ohio, Baskets by Bonnie is the first place that I will stop at to buy some presents for my friends and fam. The customer service is unbelievably good and undeniably one of the best I have ever encountered. My phone order which was placed after hours was returned immediately, taken down with detail, filled with love and wonderfully packaged - as well as shipped out instantaneously. I was notified by email of the tracking number and ship date. The box included a cute HAND WRITTEN note and the sales receipt. I was ecstatic and did a little happy dance.

When I realized a couple of days later that part of the order was malfunctioning (mind you, NOT the fault ofBaskets by Bonnie) I called the store and inquired about any possible return or exchange policy. I was immediately shipped another item, no questions asked and was told to just keep the damaged one. I didn't even have to pack a box and send the broken one back.

This is truly as good as it gets. In a time where consumerism and Walmarts crush customer service, stores like this leave people with a huge smile on their faces. Baskets by Bonnie deserves a new ice cream flavor named after them if you'd ask me.