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Thank you for the great basket you sent to (my nephew) last week. He loved the basket and all the goodies you put in it. He also loved the fact that most of the stuff was local to Columbus. I am most pleased with your product and your service. Thank you I will certainly use your service again and recommend you to my friends and family.
Betty K. (Columbus, Ohio)
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Thanks Bonnie! I received a lovely text from my Mom yesterday after she

received your basket. She loved it! Thanks again for the last minute

preparation and delivery. Much appreciated. Will keep you on file for future
treats.
Lynn W. (Red Oak, Texas)
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Yelp Review From Leslie H. Castle Rock, CO

Baskets By Bonnie is top notch customer service with care.  I called the shop after hours from out of state, not knowing they were not open, and Bonnie answered the phone because she was there doing other work.  When I explained what I was looking for, I found that it likely could not be done by anybody in the same day I was calling.  Bonnie tried to help me by suggesting other local businesses in the area, but after looking a couple online, I just wasn't impressed with what they had to offer.  So, I made my order though Baskets by Bonnie online and asked that the basket be hand delivered the next business day (because it was local and did not need to be shipped).
    My gift basket was not only hand delivered the next business day as I had requested, but Bonnie herself called me to let me know it would be.  So sweet, and incredibly caring.  I just don't find a lot of this kind of customer service these days; not even in smaller establishments.  It's so refreshing to find a gem of a business like Baskets by Bonnie!
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Thank you! My Mom received the basket and it was just as I'd hoped!!
Erin (Midlothian, VA)
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Thank you!

The basket looked great and was greatly appreciated by Judy & Betsy, who have been spending some very long days at the hospital with their dad.  It was so nice to be able to provide a pleasant surprise for them.  I would gladly use your services again if I have a need to send a gift to someone in Columbus and would recommend your service to anyone!  I’m glad I found you on the internet!

Nadene S
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Just wanted to let you know that Dannette loved the Rx basket.  She thought it was so clever. 

I’m glad Janet told me about the baskets because I’d rather send something useful instead of flowers. 

Thanks,

Debbie (Columbus, Ohio)

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I’m sure glad I bumped into your website today.  In a time where customer service sometimes gives way to fast pace I can certainly say that your business “gets it”. I have to admit that I was a bit late in trying to get an order in for a birthday (today) delivery to my daughter but you had the “can do…will do” attitude.  You even called me back to check if she drank coffee, and hearing she did not, substituted something sweet in its place!  To make a great experience better, I have to tell you that I called you at 12:09pm to place the order and my daughter called me at 1:39pm in  tears to thank me for the birthday surprise.

You guys are just great….have a wonderful day and thanks for making it a wonderful day for my daughter.

Scott ( Findlay, Ohio )

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Thank you for the update and receipt.
We appreciate your attention and personal involvement with this order. 
We have many friends and clients in the Columbus area and rest assured we will not hesitate to call on you again in the future.
Best regards,
Randy (Fort Worth, Texas)
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Both the recipients of your baskets were blown away. Thanks for the extra TLC.

I hope to find an occasion to use you again in the future.

 Much appreciated.

Stan (Hudson, Ohio)

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You did an absolutely wonderful job on the gift basket to my sister. I am very amazed by the presentation, but most of all the speed of delivery.
Your company has exceeded my expectations and I will definitely use your products and services in the future.
Thanks so much for your attentiveness and help,

Teena (Columbus, Ohio)
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Thank you, Bonnie, for all of your help! Phil really loved the basket and said there were lots of good things in there.
Thank you. He got it on his birthday, so it was a perfect delivery all around!

 Stephanie (Columbus, Ohio)

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Thank you so much, Bonnie. Zach was just delighted with basket! Your personal care was exceptional. As we start our journey as an OSU family, we will be consulting you periodically. Thanks again.

Ann S. (
Boardman, Ohio)

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Shannon,
Thank you very much for your great service.  You were very pleasant on the phone and handled my order flawlessly.   It's people like you that make the customers order again.  
They have already received the basket and loved it.  

Thanks
Heath (Marietta, GA)
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The basket looks great! Thank you for your assistance with this request and the quick turnaround. 
I hope our clients continue to find such success and give us reason to send such nice baskets!





























Best regards,















Stacy ( Columbus, Ohio)

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These baskets are a huge score with the winners!!  They are all emailing me about how much they love them!  They are even taking pictures of them holding the basket!  Ha ha!  Thank you!!

Ryan (Columbus, Ohio)
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Thanks again so much for your assistance today  - truly awesome, creative & unique gift baskets are your specialty for sure!

Christine (Columbus, Ohio)

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My daughter and her husband got the basket this morning and can't stop raving about it...so far the cookies and the cheeses have been dug into.  She knew it had been personalized when she saw the Asti!!  And...she's having some friends over tonight for her birthday and is so excited to have these goodies to serve!!  Thank you so much for your help, personal attention, great products and ability to deliver the basket in a timely fashion.  

Sincerely, Susan ( Chicago, Ill )
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Just wanted to let you know that the basket had arrived and my friend was thrilled. Thanks for sending it so quickly.
 
Fiona ( Monaco)
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You were great to work with, as it is more than once where I want to put a basket together that doesn't follow normal occasions.  I will be a repeat customer, so keep me in your system!  And I will recommend you as well!

Kevin (Columbus, Ohio)
 
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Thank you, Bonnie,
Looks fabulous.  Wish you were located in St. Louis. Do you ship outside of Columbus?*
Thank you, again, appreciate the prompt delivery.
Sam (St. Louis, MO)

*Editor's Note: Yes. We ship all over the United States.
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Thank you so much for your prompt service. I appreciate your willingness to help me personalize this basket for one of our students. Now that I know about your company I will certainly keep you in mind for future needs...
Thanks again. The basket looks great.

     - Patty (Columbus, Ohio)   
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Bonnie - here's the response Jane received upon receipt of your baby gift.  
"......there are even gifts for our other two kids......What an awesome idea. I have to admit I may have to copy you and use this with others. This is truly the most thoughtful baby gift we have seen!!!
Thank you Thank you Thank you"

Shared by Karen W. (Columbus, Ohio)
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Bonnie:
Thank you for preparing & shipping our basket on the same day we ordered it.  We received a nice phone call from Nurse Carol who was surprised but delighted to receive at taste of Ohio from us.  
Happy Holidays.
--Rhonda (Columbus, Ohio)
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Bonnie,

It looks amazing!  I am so very impressed.  I know she will enjoy it as the rest of the family!  If I ever have another to send in Columbus you know I will call you. ... I am so very pleased with your work and know that if we get word of future patients you will be our first phone call.

 Best regards and thank you again!

Mandy B. (Fort Worth, Texas)

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Bonnie,
 
Thank you for making such nice baskets for our Agents visiting us this week and for delivering them to the Westin. It’s nice to be able to place an order and know that it’s taken care of. We’ll definitely be using you for next year’s meetings!
 
Regards,
 
Colleen M. (Columbus, Ohio)
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You did a great job on the basket.  It's exactly what I wanted and the price was excellent !

 We will definitely keep you in mind for future orders.

Susan C. (Columbus, Ohio) 

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Bonnie,

He loved it!
Thank you so much for taking the time to talk with me this morning and create the perfect gift.
I am so appreciative!

Beth ( Cincinnati, Ohio)

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...Thank you for all you do! It seems to be a very well oiled machine!

LeeEllen (Mansfield, OH)


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Yay!! You Rock!!! THANK YOU!!

Christine, Long time customer (Columbus, OH)

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THANK YOU SO MUCH! They loved these.
Appreciate You!
I'll be in touch soon!

Sarah (Columbus, OH)

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Thanks so much Bonnie. They loved the basket. You do such a great job and I appreciate all you do.

Carol (Ontario, Canada)

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Thank You! You have really gone above and beyond the call for us and I really appreciate it!


LeeEllen (Mansfield, OH)

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Let's open a Baskets by Bonnie in Quebec City...hehehe
Jo (Quebec City, Canada)
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Hi Bonnie,

I just wanted to thank you yet again for another wonderful gift basket delivered to a very satisfied customer!

My Dad adores the thank-you basket you sent. Thanks for getting it to him so quickly.

Marie ( Berwyn, IL )

              
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Bonnie

David was THRILLED with the box of goodies. I really appreciate your willingness to customize based on his likes/dislikes.

We don't travel to Ohio often, but I will certainly keep you in mind should we have further needs in the area.

All the best to you.

KJH ( Anchorage, AK)

             
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Thank you Bonnie.

It is so great. Looks awesome! Your willingness to help me from all the way down here was unlike any other company I have dealt with and I appreciate it very much :) thanks again for sending a picture and touching base with me!

Jamie M. (Sarasota, FL)

  
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Hi Bonnie

I just got an email from Marie and she was thrilled with the basket.

Thanks so much! It is such a pleasure doing business with you,

Carol (Ontario, Canada)

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Dear Bonnie,

Thank you so much for creating such a lovely basket for my mother-in-law. I truly appreciate your attention to detail, and the time that you spent on the phone with me. You helped me decide on perfect products, and certainly Mrs. B. will love this basket! Also, I have never had anyone send me photos of flowers, or any others products that I ordered for delivery; what an unexpected plus. You do great work!

Thanks again,

Dorothy B. (Washington, DC)

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Bonnie,

Gwenn was so excited she was practically crying! Thank you for all your help and attention today. It was a pleasure to "meet" you. Oh, and I ordered the Irish DVD you told me about. I should have it tomorrow.

Sandy D. (Sagamore Hills, OH)

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Bonnie,

Let me just say how impressed I was with your prompt and personal service! The gift basket recipient was thrilled with the gift, and everything arrived so quickly! It's very refreshing to deal with efficient and professional people! Thanks again, and I'll be sure to recommend you!

Marie (Berwyn, IL)

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Thanks Bonnie.....The basket was PERFECT! She loved it. One of the other girls in the office saw the wine and said "OH MY GOSH, I love Moscato" Katie is very excited. You did an EXCELLENT JOB!

Thank you again.

Cindy (Columbus, OH)

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Hi Bonnie, I heard the basket was beautiful! Thank you so much for putting it together so quickly, I really appreciate it. I will hold onto your contact information and look forward to working with you again.

Thank you again,

Gina (Tulsa, OK)

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Bonnie and Kristina,

How AWESOME is that!  The basket looks fantastic...Thank you so much!! My dad texted me this morning; he was thrilled.  I cannot thank you enough for being able to get this together and deliver it timely; your service is top notch! Being so far away (Georgia), it was great to talk to a friendly and helpful associate (Kristina), and know that I would be completely taken care of; I could not have asked for a better customer service experience. Thank you again for all your help. If you have a mailing or email list, please be sure to add my name. I look forward to calling on you again!!

Sincerely,

Erica J (McDonough, GA)

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Yelp review from Tina W., Castro Valley California

If I ever make it to Ohio, Baskets by Bonnie is the first place that I will stop at to buy some presents for my friends and fam. The customer service is unbelievably good and undeniably one of the best I have ever encountered. My phone order which was placed after hours was returned immediately, taken down with detail, filled with love and wonderfully packaged - as well as shipped out instantaneously. I was notified by email of the tracking number and ship date. The box included a cute HAND WRITTEN note and the sales receipt. I was ecstatic and did a little happy dance.

When I realized a couple of days later that part of the order was malfunctioning (mind you, NOT the fault ofBaskets by Bonnie) I called the store and inquired about any possible return or exchange policy. I was immediately shipped another item, no questions asked and was told to just keep the damaged one. I didn't even have to pack a box and send the broken one back.

This is truly as good as it gets. In a time where consumerism and Walmarts crush customer service, stores like this leave people with a huge smile on their faces. Baskets by Bonnie deserves a new ice cream flavor named after them if you'd ask me.

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